Can I send an email to an Amigo user from my regular email messaging application?
Yes, this can be done, whichever your messaging application.
You will need to ensure that the email address you are using to send your email is registered in your account details. If not, your email will be bounced by the AmigoClub server, as a protection offered to the Amigo tablet user against unauthorized solicitations by unknown persons.
If you wish to check which email addresses are registered in your account, please click here
I already have a tablet. Can I use it instead of buying an Amigo?
No this is not possible: the Amigo application and hardware are closely linked one to another.
Where can I see the Amigo ?
Contact us by email and provide us with your postal address. We will inform you of the next forthcoming demonstration to be organized close to you.
Will the Amigo suit my needs?
The Amigo tablet is meant for senior citizens, with no prior computer experience, but wanting to stay in touch with their friends and family. Amigo makes it possible for them to receive photos or videos, send & receive email messages or engage in a video calling session. Amigo is very easy to use. The circle of contact persons can interact with the Amigo user from anywhere in the world, whether during a business or holiday trip.
Caregivers find Amigo a convenient tool to monitor the senior person or organize their care activities around them.
What differentiates the Amigo from a traditional tablet?
The Amigo has been designed with seniors in mind. It is very simple and user-friendly thanks to its large and clear navigation buttons. Amigo is meant for persons with no prior computer experience, wanting to stay in touch with their friends and family. These in turn will interact with the Amigo user through the AmigoClub portal, a secure web site, accessible only to authorized members. The Amigo may also be personalized by caregivers in order to fit the senior person' specific requirements.
The Amigo tablet will not show emails from unauthorized persons: no spams, no phishing, and no scams. It offers a fully personalized and secure communication environment.
A help line and support tools are in place to answer any questions an Amigo user or its circle of contact persons may have. And behind the scene, the AmigoClub team is constantly working on on-going maintenance and update activities, unnoticed by its users, to ensure a smooth operation.
Why do I need a subscription?
The Amigo is linked to a personal account stored on our servers. Data is encrypted and backed up daily. If something were to happen to an Amigo, data can be restored in seconds. We are constantly looking for new solutions and applications to make life easier for seniors. Our software protects users against spam, scams and annoying advertising emails by providing a sheltered and secure communication environment. The Amigo user will never have to update an application or any piece of software; we will take care of it, remotely, unnoticed by the user.
We design, develop and maintain the Amigo system with ease of use from a senior user’ s perspective as our primary concern.
Can I use my smartphone or my tablet to communicate with my father’s Amigo ?
Yes. Just open your Internet browser on your smartphone or tablet, go to the my.amigoclub.me portal, and all functions available from your PC are now also available on your other devices, wherever you are.
Can an Amigo user surf the Internet from his / her Amigo?
Yes, the Amigo allows you to surf the web. From the AmigoClub portal, one can even define up to six favourite Internet web sites (such as television program, detailed weather forecast etc), conveniently accessible by the Amigo user.
When can I terminate my AmigoClub subscription?
Should you decide to do so, you only need to call us, send us an email or get in touch with us through our web form. The minimum notice period is one month, starting from the end of the month when the notice was received by GoldenAge.
How can the Amigo contribute to better care for seniors?
You may manage an agenda, insert medication reminders, program daily “Hello” messages to be acknowledged by the Amigo user, share care documents with the circle of contact persons. And of course, each time you interact with the user, you can verify that he / she is doing well when video calling or emailing each other.
Can I install the Amigo on my own?
Yes, it is quite easy to do. Once turned on, the Amigo will guide you through the setup procedure. You can of course always call our help line if you get stuck in the configuration process.
Who does the Amigo belong to?
The Amigo belongs to the client, typically the Amigo user, who may use it as he / she so wishes, even if the subscription were to be terminated. In such case, the tablet can be reinitialized and used as a conventional tablet.
What is the delivery time for an Amigo ?
The maximum delivery time should not be more than 5 working days, but the typical delivery time is 2 to 3 working days.
Do I need an Internet connection to be able to use the Amigo?
Yes, Internet and Wi-Fi connections are prerequisites to be able to use the Amigo.